WhatsApp

Reliability & SLA

Contractual guarantees on uptime, incident management, and continuity for mission-critical services.

Service Level Agreement

STANDARD
99.5%
• Support ticket
• Response < 4 business hours
• RTO < 1h
• RPO < 24h
ENTERPRISE
99.9%
• 24/7 support
• Response < 1h
• RTO < 15m
• RPO < 1h
MISSION-CRITICAL
99.99%
• Immediate war room
• Dedicated on-call
• RTO < 5m
• Near-zero RPO

Business continuity

Multi-region backups, tested restore procedures, and incident management for critical events. Redundant architecture to avoid single points of failure across ingest, origin, and edge.

Content protection

Token auth, geo-policy, domain allowlist, and optional DRM/anti-piracy for premium content. Logging and QoE metrics for diagnostics and proactive degradation prevention.